Phone Etiquette

1. Answering Calls Politely

• Greet the caller professionally (e.g., "Hello, this is [Your Name]. How can I help you?")
• Speak clearly and maintain a friendly tone.
• Avoid answering with just "Hello?" in professional settings.

2. Speaking with Courtesy

• Use a moderate volume; don’t shout or speak too softly.
• Avoid multitasking while on a call, especially in professional settings.
• Listen actively and don’t interrupt the other person.

3. Managing Calls in Public

• Lower your voice when speaking in public places.
• Move to a quieter location for private conversations.
• Avoid putting calls on speakerphone in public or shared spaces.

4. Voicemail and Missed Calls

• If you miss a call, return it promptly.
• Leave clear and concise voicemail messages with your name and reason for calling.
• Check your voicemail regularly and respond in a timely manner.

5. Texting and Messaging

• Use proper grammar and avoid excessive abbreviations.
• Don’t text during meetings, social gatherings, or while talking to someone in person.
• Keep texts professional when communicating in a business setting.

6. Using Phones in Meetings and Social Settings

• Put your phone on silent or vibrate mode during meetings.
• Avoid checking your phone when someone is talking to you.
• Excuse yourself if you must take an urgent call.

7. Handling Conference Calls

• Announce yourself when joining a call.
• Mute yourself when not speaking to reduce background noise.
• Stay engaged and avoid multitasking.

8. Respecting Others’ Time

• Keep calls concise and to the point.
• Ask if it’s a good time to talk before starting a long conversation.
• Schedule calls in advance when possible.